FAQ

In order for Neumette to protect the donations made on our site, we have strong security measures in place to guard against fraudulent transactions. Here are some common reasons that we might not have been able to process your donation:

• The billing address you entered does not match the billing address associated with your credit card.
• The security code entered does not match the one on your card.
• The expiration date entered has either passed or does not match what your bank has on record.
• Your bank has declined the charge.

Unfortunately, we are not able to reattempt a transaction once it has been declined. We encourage you to submit your donation again, double-checking that your zip code, billing address, and credit card details are correct. You can also try making your donation using an alternative payment method like PayPal.

All credit card donations are processed through Braintree, a secure third-party payment gateway for credit card payments, or PayPal; both are highly secure third-party payment systems. Because all transactions go through third parties, Neumette does not store or retain credit card numbers. Further, we will never release your personal information to any outside party unless authorized to do so. All donations made through Neumette are kept private over Braintree or Paypal's secure networks.

We try to be flexible, so we currently accept credit/debit cards, checks, PayPal, Apple Pay, bank wire transfers, stock transfers, and private equity shares. We also offer text-to-give options for US donors.

We want you to be wildly, over-the-moon happy with your donation. If you're not, let us know! Through Neumette Guaranteed, Neumette promises donors complete satisfaction with every facet of the donation process. If you aren't satisfied with your donation experience, Neumette will provide money back in the form of a gift card that can be used to support another project on Neumette.org.